Shipping policy
SHIPPING POLICY
Processing Time
- Preorder Items: 2-4 weeks processing time before shipment
- In-Stock Items: 1-5 business days processing time
- Orders are processed Monday through Friday (excluding holidays)
Shipping Methods & Rates Shipping rates are calculated at checkout based on your location and the weight of your order.
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Shipping International shipping times vary by destination. Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to update.
Shipping Restrictions We currently ship to addresses within the United States. International shipping may be available to select countries.
Damaged or Lost Packages
- Damaged Items: Please contact us within 48 hours of delivery with photos of the damage
- Lost Packages: If your tracking shows delivered but you haven't received your package, please contact us within 7 days
Address Accuracy Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of placing your order.
Delays While we strive to meet estimated delivery times, we are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Natural disasters
- Customs processing (for international orders)
Sacred Product Care During Transit Our products are carefully packaged to maintain their spiritual integrity and physical quality during shipping. However, we recommend cleansing and blessing items upon arrival as part of your personal spiritual practice.
Contact Us For shipping questions or concerns, please contact us at iyaosunbunmibotanica@gmail.com