Frequently Asked Questions
General Questions
Q: What is Iya Ọ̀ṣúnbùnmí Botanica?
A: We are a spiritual botanica offering handcrafted sacred products including spiritual soaps, whipped shea butter, candles, and divination services. Each product is created with intention to support your spiritual journey.
Q: Are your products handmade?
A: Yes! All of our products are handcrafted with care, intention, and respect for traditional spiritual practices.
Ordering & Shipping
Q: How long does it take to receive my order?
A: Preorder items take 2-4 weeks to process before shipping. In-stock items ship within 1-3 business days. Shipping time varies by location (typically 5-7 business days for standard shipping within the US).
Q: Do you ship internationally?
A: Currently, we primarily ship within the United States. International shipping may be available to select countries. Please contact us for more information.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a confirmation email with tracking information.
Products & Usage
Q: How do I use the sacred soaps?
A: Use our spiritual soaps during your bath or shower with focused intention. As you cleanse your body, set your intentions or speak prayers related to the soap's purpose (protection, prosperity, love, etc.).
Q: How should I use the sacred candles?
A: Light your candle with focused intention. Speak your desires or prayers, visualize your goals, and allow the candle to burn while you meditate or pray. Always follow candle safety guidelines.
Q: Are your products safe for sensitive skin?
A: Our products are made with natural ingredients. However, if you have sensitive skin or allergies, please review the ingredients or contact us before purchasing.
Returns & Refunds
Q: What is your return policy?
A: All sales are final due to the sacred and spiritual nature of our products. We do not accept returns or offer refunds once an order has been placed and shipped. Please see our full Refund Policy for exceptions regarding damaged or incorrect items.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage, and we will work with you to resolve the issue.
Spiritual Guidance
Q: Do you offer divination services?
A: Yes! We offer divination services. Please visit our Divination Services collection for more information.
Q: Can I request a custom product or service?
A: We may be able to accommodate custom requests. Please contact us with your specific needs and we'll let you know if we can help.
Contact
Q: How can I contact you?
A: You can reach us through our contact page or email us directly. We typically respond within 1-2 business days.
Q: Do you have a physical location?
A: We are primarily an online store. Please contact us if you have questions about visiting or local pickup options.
Have a question that's not answered here? Please don't hesitate to contact us!